Shipping and Return Policy

RETURN AND EXCHANGE POLICY

If you are unhappy with your purchase, we are always glad to accept it for return or exchange in it's original, unused condition.

​Returns may be made within 14 days of receipt of item. Exchanges may be made within 30 days of receipt of order. 

 Please email us at info@staycountry.com to start a return. We will send you the required form & a pre-paid shipping label.

​Pack up the item(s) you would like to return, place the pre-paid shipping label on the outside, and take your package to your local USPS.

 To avoid returns lost in transit, please drop your return off with the correct carrier. We recommend keeping your shipping receipts until your return is refunded.

Thanks for being a part of the Stay Country family!

Questions? Contact us!

 

SHIPPING

Normal processing can take 2-5 business days depending on the current volume of orders, regardless of the chosen shipping method.

 Once your order is processed, it will be shipped via USPS First Class Mail with a delivery time of 3-5 business days inside the United States and anywhere from 1-3 weeks outside of the US, unless an upgrade is selected and paid for otherwise.

​You will receive a confirmation e-mail when your order is placed and another confirmation e-mail when your item scans into the post office.

 **NOTE:  The weight of hoodies, gear, some specialty items, etc. can affect the overall weight of your order.  At a certain weight, the USPS requires some orders to be shipped via USPS Priority Mail or USPS Media Mail. This is a standard USPS policy and is beyond our control.  Please note that some instances may result in your order arriving a few days later than expected.